FAQs

Every listing has a "Book a viewing" button on its detail page. Pick a time that suits you and an agent will confirm within one business day. You can also call our office directly if you would rather arrange it by phone.

You will need proof of identity, proof of funds or a mortgage pre-approval letter, and, if you are buying through a company, the relevant registration documents. Your agent will confirm the exact list once you are ready to make an offer.

Most cash purchases close within three to four weeks. Purchases involving a mortgage usually take six to eight weeks, mainly waiting on lender approval and the legal title checks.

In most transactions, the seller pays the agency commission, not the buyer. Any exception would be agreed with you in writing before you view a property, never after.

Most landlords ask for a security deposit equal to one month's rent, held for the length of the tenancy and returned after move-out, minus any agreed deductions for damage beyond normal wear.

It depends on the individual listing. Pet policies are set by each landlord and shown on the property page; where pets are allowed, an additional deposit may apply.

Routine wear and tear and major repairs are the landlord's responsibility. Tenants are generally responsible for minor upkeep and any damage they cause. The specific split is always set out in the lease.

Notice periods are set in your lease agreement, typically thirty to sixty days in writing before your intended move-out date. Check your specific contract, or contact us and we will confirm the terms for you.

Most cash purchases close within three to four weeks. Purchases involving a mortgage usually take six to eight weeks, mainly waiting on lender approval and the legal title checks.

We do not lend directly, but we work with several mortgage brokers and can introduce you to one that suits your situation. Getting pre-approved before you start viewing properties makes offers move much faster.

Closing costs typically include registration fees, legal fees, any applicable transfer tax, and a small administration fee. Your agent will give you an itemised estimate before you sign anything, so there are no surprises at closing.

In most transactions, the seller pays the agency commission, not the buyer. Any exception would be agreed with you in writing before you view a property, never after.

Notice periods are set in your lease agreement, typically thirty to sixty days in writing before your intended move-out date. Check your specific contract, or contact us and we will confirm the terms for you.

Click "Sign up" in the top menu and fill in your name, email and a password. You will receive a confirmation email; once verified, you can save favourite properties, message agents and track your inquiries from your dashboard.

On the login page, click "Forgot password" and enter the email address on your account. You will get a reset link by email; it stays valid for a short time, so use it soon after it arrives.

Every property and team profile has a "Contact" or "Send message" option that goes straight to the responsible agent. You can also use the general contact form and we will route your message to the right person.

Yes. Create an account, choose "List a property" from your dashboard, and fill in the details. A member of our team reviews new listings before they go live, usually within one business day.